Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. A written, detailed explanation regarding the reason for the exchange or return must be submitted to returns@microniceusa.com within 3 business days of receiving the shipment. If product appears damaged when delivered, please sign for the product as damaged and contact us immediately. Please do not refuse shipment upon arrival. Refused shipments will be charged a 20% repackaging fee and all freight charges incurred.

Shipping and Handling charges will not be refunded. No merchandise is to be returned without first obtaining a Return Authorization. All returns are subject to a 20% repackaging fee, unless the product is being returned due to damage or defect.

To ensure full credit for your return, please follow these instructions:

1. Please write the Return Authorization number on the outside of the packaging, and include a copy of the original invoice.

2. Return product(s) in the original packaging supplied by the manufacturer.

3. Repackage carefully to avoid any damages during shipping.

4. For your benefit send domestic returns via UPS-Ground, or other trackable shipping method. International returns can be sent by the carrier of your choice at your own expense.
   Return Authorization will be valid for 30 days.
   Therefore, returns must be received by us within 30 days from the Return Authorization issue date to receive full credit. Returns that do not meet the stated guidelines will either be denied or will incur an additional fee.
   

Please ship returns to:

Technogreen USA
49 Kieffer Lane
Kingston, NY  12401

Following inspection of the returned product, a full refund will be issued for the original cost of the returned product (unless a replacement product has already been shipped).

Shipping costs are not refundable.

Returns that do not meet the stated guidelines will either be denied or will incur an additional fee.  

If the return was due to Technogreen USA’s error, please contact us to get a UPS return service label. Otherwise, return shipping cost is at your own expense and will not be refunded.

Adjustments will be applied to the credit card used for the original purchase.

If you have received your product in damaged condition please contact us immediately at returns@microniceusa.com. Please provide a detailed explanation of the condition of the product, and we will notify you by email with further instructions on processing the claim.